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Refund Policy

A legal disclaimer

All product listings, pricing, terms, and images provided on the ROZKOO TRADE LLP website are for informational purposes only. While we strive to ensure that all information is accurate and up to date, ROZKOO TRADE LLP does not guarantee the completeness or reliability of any content.

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All transactions made on this website are governed by our company policies, including our Refund Policy, Terms & Conditions, and applicable Indian trade and consumer protection laws. ROZKOO TRADE LLP shall not be held responsible for any misinterpretation or misuse of the information presented.

Refund Policy - the basics

At ROZKOO TRADE LLP, we aim to ensure that our customers receive high-quality products and timely service. However, due to the nature of bulk trade and perishable or regulated commodities, refund eligibility may vary by product and transaction type.

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Our refund policy applies only under specific, pre-agreed circumstances and is designed to protect the interests of both the buyer and the seller.

What to include in the Refund Policy

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

  • If the product delivered is significantly different from the agreed specification.

  • If the product is damaged, expired, or not in merchantable condition (must be supported by proof within 48 hours of receipt).

  • If the order is cancelled by ROZKOO TRADE LLP before dispatch due to non-availability of stock or logistics.

2. Non-Refundable Situations

We do not offer refunds in the following cases:

  • Products returned without valid reason or prior written approval.

  • Delay in delivery caused by customs clearance, port congestion, natural calamities, or other force majeure events.

  • Bulk or export orders once dispatched, unless covered by specific trade agreements.

3. Return Process

In the event of an approved return:

  • The buyer must notify ROZKOO TRADE LLP within 48 hours of delivery.

  • Goods must be unused and returned in their original packaging.

  • The buyer must provide photographic or documentary evidence of the issue.

4. Refund Timeline

Approved refunds will be processed within 7–10 business days from the date of confirmation. The refund will be credited via the same payment method used for the transaction, unless otherwise agreed in writing.

5. Shipping & Logistics Charges

Shipping and handling charges are non-refundable, unless the error was on our part.

6. Contact for Claims

To initiate a refund or raise a concern, please contact us with your order details and relevant evidence:

📧 Email: support@rozkoo.com
📞 Phone: +91 90740 26046
📍 ROZKOO TRADE LLP, Tamil Nadu India

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